In the event of an emergency during our normal opening hours please call our Totnes surgery on 01803 862142 and you will be advised what to do next.
Out of hours emergency
If your call is during the night or at the weekend whilst our clinic is closed, please continue to contact us on our Totnes surgery number 01803 862142.
This number is answered personally 24-hours a day. If it is engaged please keep trying as it means someone else is already talking to us.
We provide a 24-hour service 365 days of the year and use our own vets to cover the out of hours period. We have a vet on every night, weekend and bank holiday who cover all of the out of hours work. We are proud of the 24-hour service that we provide to our clients. We understand that it is an important part of your animal’s care.
Some local practices provide a mobile number but as reception is never 100% we do not rely on mobile networks and have one of our receptionists manning the phones at all times.
Between 7pm and 8.30am we are unable to deal with any enquiries regarding accounts or booking appointments so please do not phone unless it is a true emergency. Calling between these hours with non-urgent requests could cause someone with a real emergency to be left unable to get through.
- Healthy Pet Club members will still be entitled to 10% off their services.
- An out-of-hours consultation fee payable at the time of consultation will be charged. Please ask when you call for the current fee.